IT Analyst.

Two years on the internal application that branch bankers use all day. The customer never sees it, but without it the business stops.

About the app

The app runs the entire branch operation: opening accounts, approving loans, verifying client identity, blocking cards, signing contracts. A banker cannot move without it. At the same time it is software that never gets a marketing budget and customers have no idea it exists. It is still one of the most critical systems in the bank.

What I actually did

The app runs on an internal UFO Framework — a low-code platform where workflows are designed using UML elements. Every tool I encountered at MONETA was either internal or something I had never seen before in my life. I learned all of them from scratch.

Over those two years I touched almost every system in the bank. Mortgages, KYC, credit cards, current and savings accounts, power of attorney, investment platforms. I designed workflows, specified API integrations between systems and figured out how data gets from one end of the bank to the other. I was not an analyst who owns one piece — I was an analyst on the application that connected all those pieces together.

What I took from it

In a bank the most valuable work is invisible. A good deploy is silent. When a banker opens the app in the morning and everything works, nobody cares — and that is the point. When it does not work, the effect compounds: nervous client, nervous banker, nervous management.

I came to understand incident management as a job in two halves: technical diagnosis and keeping the room calm. Both matter equally.

Understanding a system nobody wrote in one piece and nobody quite remembers is a more valuable skill than knowing how to write one from scratch.